Better Design, Better Service - A Solution That Has Exceeded Customer Expectations

Enclara Direct - Mail Order model marries our most comprehensive clinical package with the convenience of next day delivery of medications, via FedEx to your patient’s home. This model was designed to improve nursing efficiencies and capitalize on hospice workflows to save the hospice time and money. With 24/7 clinical and customer service available, Enclara’s Mail Order model has been enthusiastically adopted by hospices across the country, who want a higher standard of service and better value.

Convenience for Patients and Families

Having medications delivered to the patient’s door step can be a marketing advantage, which helps to differentiate your hospice from others. For urgent situations, which often arise due to a change in patient status, an emergency or Enclara Standard Carekit is included in our Mail Order Model and sent to every home based patient. 

Our Neighborhood Connection program offers the peace of mind to locate the sometimes hard to find medications. This program has been proven to eliminate the time consuming and often frustrating search for necessary drugs.

Systems and Services to Save Nursing Time

The program was built from industry knowledge about what is important to your nurses in the field.  Our phone system allows for direct connection to a pharmacist, customer service or finance department without the distraction of a preliminary discussion or waiting for a call back.

Our formulary MAPs include both evidenced and experienced based medicine, with over 50 symptoms and conditions relating to the patient’s terminal diagnosis. Our pharmacists call prescribers,  who order non-formulary medications to discuss the in-formulary equivalents or medication protocols. This service saves on non-formulary costs and leaves the money for those situations which your management team proactively approves.

To ensure timely delivery of CII medications Enclara has a devoted “narcotics team” whose primary responsibility is to obtain the signed scripts so that medications can be delivered next day. This process allows Enclara to provide medications in a timely way. 

Web Portal – Reports and Analytics for Management and CoP Compliance

Making it easy to access reports, our web based services include the ability for the nurse to view profiled active and discontinued medications, manage and order refills on line and check the delivery status of orders.  Also available on line, are a series of meaningful, real time reports and tools to assist in the clinical and financial oversight of your medication program and to help you meet the CoPs.

Competitive Per Diem Pricing with Account Management to Keep You on Track

Our Mail Order model offers hospices the security of comprehensive clinical services with a broad and flexible formulary bundled in a predictable Per Diem. Many hospices prefer knowing that they have a stable medication cost, around which they can form a budget. Our Account Management team keeps a watchful eye on drug utilization and costs.  Together, we review atypical or higher cost drug utilization and set goals for improvement. 

Continuing Education, Quality Measures and Technology

Enclara Health partners with The Corridor Group to offer the CHEX eLearning courseware for hospice pharmacy education and to obtain CE credits. As we move into the era of “healthcare reform” it will become even more important to collect meaningful quality data.  Enclara Health offers a number of standard reports to assist with Quality Measures and is continuously improving its systems with advanced technology. 

Our pharmacy models allow for interface capabilities through HL7, as well as the more preferred approach, direct to the hospice software (outside of HL7). Our goal is to seek the most cost effective way to share information and provide both a uni-directional and bi-directional system. There is no cost incurred in a data share relationship between Enclara and the hospice however, we cannot guarantee that that there will not be charges incurred from your software vendor.